FAQ

Yes, payment security is guaranteed by MangoPay, a subsidiary of Mangopay Advent International. No banking data will be stored. Your credit card number will never be communicated to a third party. Your payment information is encrypted and secured using SSL protocol.

If you have selected to send "by email to the beneficiary" when you purchase, he will receive an email containing his gift voucher (in PDF format). In all other cases, the beneficiary will not receive an email from us.

After validation of the payment, you will receive an email confirmation of purchase containing the gift voucher (in PDF format). This email may take a few minutes to arrive.

The purchase of your gift voucher will take place in 4 steps:

1. Personalization of the gift voucher, choice of options and shipping method
2. Filling in your contact details
3. Filling in the details of the beneficiary as well as the personalised message
4. Secured online payment

Yes, by adding options and possibly customizing the number of nights or people, you can enrich the initial gift voucher and add additional activities. You can also add a personal message for your beneficiary.

To allow an instant validation of your purchase, payment is only made by Credit Card: Carte Bleue, Visa or Mastercard.

The gift voucher will be sent to you by email (in PDF format) instantly upon validation of payment. It may take a few minutes to receive the email.

No. If you wish to offer another gift voucher, click on "Return to shop" at the end of your order to make a new purchase.